Our Equipment Maintenance and Supplies (EMS) agreement includes all labor, parts & supplies. We extend Florida’s leading customer care program with:
- Free memory upgrades for our Maintenance Agreement customers
- Same day service for repairs
- Loaners provided for equipment not repaired during the service visit
- Original manufacturers parts utilized on all repairs
- Extended life on preventative maintenance (PM) parts & drums
- PMs performed on every service call
- Major PMs completed within 30 minutes
- Remote diagnostics and the fastest equipment status notification in the industry
- Factory certified technicians
- The newest, most robust, fully integrated dispatch program insuring service requirements, machine and customer histories
- Meter readings transmitted via e-mail on connected equipment
- Machine error notifications transmitted via e-mail on connected equipment
QualPath selects only those manufacturers with a product line that offers the highest reliability and up-time in the industry. Kyocera, for example, yields the lowest cost of total ownership with higher-yielding supplies. In addition, we back all of our products with Florida’s most advanced service programs: QualPath Diagnostics™ and QualPath Care™.